Return

Return

We think it is important that you are satisfied. After all, you are the person we do it for. At Fietscomfort you have the right to a cooling-off period of 14 days after you have received the ordered product. You can return the product within this cooling-off period without giving any reason. You will then pay the return shipping costs yourself.

Exchange/return in case of damage

It may happen that an order does not reach you to your complete satisfaction. If the package or product is damaged and therefore does not meet your expectations, please contact our customer service at service@fietscomfort.nlor call 0315-341558.

Please keep your order number and possibly Have photos of the damage at hand so that we can process the return quickly. After assessment, you must return the package to us in the original packaging. The return shipping costs will then be borne by us and we will provide you with a return label, which you can print out, stick on the package and take to a collection location near you. We will then discuss your bank details by telephone or email, so that the money will be refunded within a maximum of 30 days after receipt of the product.

Exchange/return in case of incorrectly ordered product

If you have ordered a product from Fietscomfort but you later discover that the product is not the right size, or that you would have preferred a different color for a particular product, you have the right to return your order. within 14 days. The return shipping costs will then be at your expense.

The following procedure applies at Fietscomfort:

You must always contact us before returning. For quick processing, this must be done in writing or by e-mail.

– You then send us an email with the product description, order number, your name, address and bank account number with which you paid.

– We will discuss with you what you want. If you would like to exchange an item, please return the item undamaged, unused, in the original packaging to us within 14 days of purchase and you must pay the return costs. In consultation and after receiving the returned product, we will send you the correct item.

NB! All exchange products must be in perfect new condition. Products that have already been assembled or used cannot be returned.